Revolutionizing Second Opinions in Healthcare
AI-Enabled Second Opinion Platform for Smarter, Faster Healthcare Decisions
UX & Product Design
Full-Stack Development
Data Privacy & Compliance
Second Consult
End-to-end Web and Mobile platform enabling patients to get expert second opinions through smart doctor-matching, secure consultations, and real-time case tracking.
Client
Second Consult
Released
Feb 2022
Timeframe
24 Months
Project Type
Healthcare
Technology
React.js, Tailwind CSS, Redux
Node.js, Express.js
AWS EC2, Vercel (web UI)
WhatsApp Cloud API
HIPAA-aligned logging
Second Consult
Overview
We were brought on board to deliver an end-to-end product transformation — building the product from scratch, with a strong emphasis on human-centered UX, robust technical scalability, and AI-enabled automation that could support both patients and doctors.
The goal was not just to digitize a healthcare process, but to create trust through intelligent design, precision data handling, and seamless user experience — in a domain where clarity, accuracy, and time are critical.
The Challenge
Problem Statements & Our Solutions
Patients often need a second medical opinion to make confident treatment decisions, especially in cases involving surgery, cancer, or chronic illness. However, accessing credible specialists across cities or countries is difficult, fragmented, and time-consuming.
The legacy process involved:
- Repeated hospital visits
- Disorganized record sharing (PDFs, paper files, WhatsApp messages)
- Lack of structured communication between patient and doctor
- Zero visibility into opinion timelines or outcomes
Second Consult aimed to solve this by creating a fully digital, AI-augmented experience where patients could submit medical histories and consult verified specialists remotely — all within a single, secure platform.
To deliver a seamless digital experience for both patients and specialists, we implemented a combination of AI intelligence, structured UX design, and secure backend infrastructure tailored for healthcare.
AI Driven Solutions
The Solution
AI Case Summarization
We developed a custom NLP model that automatically extracts diagnosis, prescriptions, and lab insights from uploaded medical records. This enabled doctors to quickly review cases through structured summaries — cutting their prep time by 80%.
Smart Specialist Matching
A rule-based and ML-driven engine was implemented to match patient cases with the most relevant super-specialist, based on symptoms, history, and urgency — removing the guesswork for users.
Privacy-First Infrastructure
We ensured HIPAA-aligned compliance, encrypted document handling, and role-based access to safeguard all medical data and interactions.
The challenge was to build a trustworthy, secure, and intuitive platform powered by UX principles and enhanced by AI tools — all while adhering to medical compliance standards.
Outcomes
Performance Results
From AI-generated case summaries to empathetic UX flows, Second Consult now delivers a truly modern experience for patients, specialists, and administrators alike — and sets the foundation for a future of proactive, accessible expert healthcare.
Operational Efficiency
Reduction in time doctors spent reviewing medical records
89%
AI Impact
Aaccuracy in AI-based case tagging and specialist routing
84%
User Satisfaction
Patient satisfaction rate from post-consult surveys
92%
Second Consult isn’t just a telehealth platform — it’s a data-driven medical decision-making assistant. By bridging intelligent automation with human-centered design, we created a system that respects the sensitivity of medical consultation while reducing the friction, confusion, and time waste typically seen in healthcare workflows.
Final thoughts
"The case summaries are excellent. I don’t have to go through each document line by line anymore — I can spend time on the actual diagnosis instead."
— Dr. Mehra, Orthopedic Consultant
