Atlan

Arokee's strategic resource deployment and engineering support for Atlan resulted in a 30% improvement in issue resolution efficiency, leading to a long-term partnership and resource absorption by Atlan.

UI/UX Design

Automation

Atlan Technologies

Atlan Technologies Pvt Ltd is a data collaboration platform that helps teams work together seamlessly on data projects. Atlan's solutions empower data teams to build better products and drive data-driven decisions.

Visit the website

Industry

Data Collaboration and Engineering

Company size

<100+ Doctors

What we did

Visit the website

Approach

The project focused on creating a structured support system with designated roles and responsibilities. The aim was to ensure seamless issue resolution, automation, and thorough documentation.

Impact

Arokee’s strategic resource deployment and engineering expertise significantly enhanced Atlan’s support capabilities. Their high efficiency in resolving support tickets led to a measurable improvement in overall effectiveness, prompting Atlan to absorb these resources into their own team for continued benefit. The implementation of automation and auto-healing processes reduced manual tasks, boosting productivity. Adherence to Service Level Agreements (SLAs) and thorough documentation further ensured consistent, high-quality customer support. These improvements collectively strengthened Atlan’s product support, leading to better product performance and increased customer satisfaction.

Future Directions

Atlan is committed to further advancing their engineering support capabilities. They aim to implement more sophisticated automation tools to minimize manual intervention and enhance proactive monitoring for early issue detection and resolution. Regular updates to documentation and processes will ensure continued high-quality support. As the product and customer base grow, Atlan plans to expand its support team accordingly. The company is also exploring the integration of artificial intelligence for predictive maintenance and smarter issue resolution. Leveraging the expertise of the newly absorbed resources, Atlan will utilize data-driven insights to identify trends and proactively address potential problems, ensuring the continuous delivery of a seamless and reliable user experience.

Available on iOS

Open a beautiful store, increase your conversion rates and boost your sales in minutes with object-oriented UX.

Conclusion

Atlan’s collaboration with Arokee Online Solutions highlights the importance of structured engineering support and automation in managing product issues. The project’s success underscores the value of strategic planning, efficient execution, and continuous optimization in delivering robust support services. The successful POC and subsequent extension reflect the high performance and reliability of the deployed resources, leading to their absorption by Atlan.

Arokee has been more than a technology partner, they are also a business partner. Artel has been able to take advantage of the wealth of knowledge Persistent brings to the table. In working with clients globally, they learned far more than we could learn not only about development procedures and tools, but also about the market. We’re gaining insights we wouldn’t have had otherwise.

Fergus

CTO and Co-Founder

Recent Work

View all work

Nabooda

Al Nabooda Automobiles transformed their digital presence to provide luxurious showrooms, competent service centers.

UX/UI Design

Application Development

Pechakucha

PechaKucha's new platform facilitated seamless global storytelling, culminating in a successful MVP launch that showcased innovative connectivity features.